{"lastUpdated":"2026-07-10","site":"Susie’s Jewelry Repair","url":"https://www.susiesjewelryrepair.com/faq","primaryActionUrl":"https://www.susiesjewelryrepair.com/book","faqs":[{"id":"in-house","question":"Do you repair jewelry and watches in-house?","answer":"Yes. All service is performed in-house, so your piece stays under our care from drop-off through final checks.","category":"before-you-visit","links":[]},{"id":"timing","question":"How long does a typical repair take?","answer":"Most services follow Same Day/Next Day service. If parts or structural work are needed, we confirm timing before work begins.","category":"pricing-and-timing","links":[]},{"id":"pricing","question":"Can I get pricing before I visit?","answer":"Yes. Booking a repair is the best path if you are ready to bring the piece in. If you only need pricing first, request a quote and we will confirm final scope after inspection.","category":"pricing-and-timing","links":[{"label":"Book Assessment","url":"https://www.susiesjewelryrepair.com/book"},{"label":"Request Quote","url":"https://www.susiesjewelryrepair.com/quote"}]},{"id":"appointment","question":"Do I need an appointment?","answer":"Walk-ins are welcome. You can also reserve a free 15-minute assessment if you prefer a scheduled time.","category":"before-you-visit","links":[{"label":"Book Assessment","url":"https://www.susiesjewelryrepair.com/book"}]},{"id":"approval","question":"Will you contact me before additional work?","answer":"Yes. If the repair scope changes after inspection, we pause and get approval first.","category":"pricing-and-timing","links":[]},{"id":"heirloom","question":"Do you work on heirloom or sentimental pieces?","answer":"Yes. We frequently service heirloom items and explain handling, risk points, and finishing steps before we proceed.","category":"repairs-by-type","links":[{"label":"Heirloom Restorations","url":"https://www.susiesjewelryrepair.com/services/heirloom-restoration"}]},{"id":"ring-sizing","question":"Can you size rings with stones?","answer":"Often, yes. We inspect settings before and after sizing and recommend reinforcement if needed.","category":"repairs-by-type","links":[{"label":"Ring Sizing & Repair","url":"https://www.susiesjewelryrepair.com/services/ring-sizing"},{"label":"Stone Replacement & Settings","url":"https://www.susiesjewelryrepair.com/services/stone-setting"}]},{"id":"response-time","question":"How quickly do you respond to online forms?","answer":"We typically reply within 1 business day for quote, booking, and contact submissions.","category":"after-service","links":[{"label":"Contact Team","url":"https://www.susiesjewelryrepair.com/contact"}]}]}