Our Story
Four decades of family tradition and trusted craftsmanship
The Beginning of Excellence
At Susie's Jewelry Repair, we believe that every piece of jewelry tells a story. Whether it's an engagement ring that marks the beginning of a lifelong journey, a watch passed down through generations, or a necklace that holds sentimental value, we understand the emotional significance of what you entrust to our care.
Our approach combines traditional techniques passed down through our family with modern tools and methods. This blend of old and new allows us to handle everything from vintage pieces requiring delicate restoration to contemporary jewelry needing precision repairs.
We take the time to understand each customer's needs, explain our process, and ensure complete satisfaction with every repair. Your trust is our most valuable asset, and we never take it for granted.
Built on Family Values
Three generations committed to excellence
Family Heritage
Today, three generations of our family contribute to ensuring that our family's commitment to quality continues for future generations.
Community Trust
We've built lasting relationships with customers who trust us with their most precious possessions – from engagement rings to family heirlooms.
Unwavering Standards
Every piece that enters our workshop receives the same meticulous attention, whether it's a simple battery replacement or complex restoration.
Our Journey Through the Years
Milestones in our family's legacy
1985
The Beginning
Susie's Jewelry Repair was founded on a commitment to serving the community. Our first location in a Houston flea market was launched with basic tools and a clear vision to provide quality craftsmanship and dedicated service from day one.
2008
Bigger & Better
Susie's Jewelry Repair moved to our current Fairmont location. This expansion enhanced the customer experience with a larger store and more merchandise, all while upholding our commitment to the exceptional service and pricing we're known for.
1997
Expansion & Growth
Following 12 successful years, it was time to grow. We proudly opened the doors to our new, official store on Spencer Hwy in South Houston, expanding both our location and our service offerings.
2020
A Legacy Continues
The Next Generations join the family business, ensuring our legacy of excellence continues into the future. This commitment ensures that the same level of trust, quality, and personal service you've always known will be extended to future generations of customers.
Our Philosophy
Our philosophy begins with understanding you. We know that the jewelry you bring us is more than an accessory—it's a cherished memory, a family heirloom, or a symbol of a milestone. This belief guides our hands as we combine time-honored family techniques with the best of modern technology. We are committed to not only restoring your pieces but also earning your complete trust through a transparent process and a dedication to quality.
40+
Years in Business
10,000+
Repairs Completed
4.5-Star
Local Reputation
Family
Owned & Operated