How do I know when pearls need restringing?+
Signs include stretched string, visible gaps, fraying near the clasp, discoloration, uneven knot spacing, or a strand that no longer drapes evenly.
Do you knot between each pearl?+
Yes. Hand-knotting helps protect pearls from rubbing and limits loss if the strand breaks.
Can you shorten, lengthen, or restyle a pearl strand?+
Often, yes. We can discuss length adjustments and clasp options during your in-house assessment.
Can you replace a worn clasp while restringing?+
Yes. Clasp cleaning, upgrades, or replacements are commonly handled in the same service flow when the hardware no longer feels secure.
How much does pearl restringing cost?+
Cost depends on strand length, knot count, clasp condition, cleanup needs, and whether the strand already broke. We confirm the scope and price before service.
Should pearls be cleaned before restringing?+
Yes. We can safely clean and inspect pearls before restringing to confirm condition and handling needs.
How should I store pearls after restringing?+
Store flat, away from dry heat, and separate from harder jewelry to reduce abrasion and preserve strand life.
Will my repair stay in-house?+
Yes. Your piece is handled by our Pasadena in-house team from intake through final checks, instead of being shipped out to an unknown repair counter.
Will I approve the repair before work starts?+
Yes. We review the condition, repair path, pricing, and pickup timing first. If inspection changes the scope, we pause and get approval before continuing.
How do you protect my item before pickup?+
We document the intake, inspect weak points, complete the approved work, and run final function, fit, or finish checks before pickup.
Is there a warranty on repair workmanship?+
Yes. Repair workmanship is backed by a 90-day workmanship warranty for the specific work performed, excluding new damage, wear, misuse, or unrelated issues.
