How do I know if a stone is loose?+
If a stone shifts, clicks, or catches on fabric, it should be inspected right away. Loose settings can lead to preventable stone loss.
Can you match and replace a missing accent stone?+
Yes. We can source and match many accent stones, then secure the setting in-house after approval.
Do you retip or rebuild worn prongs?+
Yes. Prong retipping and rebuilding are common ways to restore stone security and extend wear life.
How long does stone setting repair usually take?+
Most stone setting requests follow Same Day/Next Day service. If sourcing or structural work is needed, we confirm timing before work begins.
Will setting repair change how my ring or pendant looks?+
Our goal is to preserve the original look while improving security. We explain visible tradeoffs, if any, before you approve.
Should I stop wearing jewelry if a stone feels loose?+
Yes. Continuing wear can increase risk of loss. Bring it in for a quick in-house assessment before further use.
Will my repair stay in-house?+
Yes. Your piece is handled by our Pasadena in-house team from intake through final checks, instead of being shipped out to an unknown repair counter.
Will I approve the repair before work starts?+
Yes. We review the condition, repair path, pricing, and pickup timing first. If inspection changes the scope, we pause and get approval before continuing.
How do you protect my item before pickup?+
We document the intake, inspect weak points, complete the approved work, and run final function, fit, or finish checks before pickup.
Is there a warranty on repair workmanship?+
Yes. Repair workmanship is backed by a 90-day workmanship warranty for the specific work performed, excluding new damage, wear, misuse, or unrelated issues.
Do you provide replacement stones?+
Yes, we maintain a large inventory of diamonds and colored gemstones to find the perfect match for your piece.
