How much does custom design usually cost?+
Cost depends on materials, stone sourcing, and design complexity. We confirm pricing options before build begins.
How long does each custom-design step take?+
Most projects follow a 7 business day timeline after design approval, with milestone checkpoints confirmed up front.
Can I reuse my own stones or existing jewelry?+
Yes. We frequently reuse customer stones and evaluate suitability during consultation before committing to final design.
Do you provide CAD or model previews before production?+
Yes, when appropriate. We review design direction before final production so you can approve confidently.
Can I request revisions after seeing the design direction?+
Yes. We include approval checkpoints so updates can be discussed before final production begins.
Can custom design be rushed for a deadline?+
Some timelines can be expedited depending on scope and sourcing. We confirm feasibility before accepting rush requests.
Will my repair stay in-house?+
Yes. Your piece is handled by our Pasadena in-house team from intake through final checks, instead of being shipped out to an unknown repair counter.
Will I approve the repair before work starts?+
Yes. We review the condition, repair path, pricing, and pickup timing first. If inspection changes the scope, we pause and get approval before continuing.
How do you protect my item before pickup?+
We document the intake, inspect weak points, complete the approved work, and run final function, fit, or finish checks before pickup.
Is there a warranty on repair workmanship?+
Yes. Repair workmanship is backed by a 90-day workmanship warranty for the specific work performed, excluding new damage, wear, misuse, or unrelated issues.
Can you use my existing stones or gold?+
Yes. We can often reuse stones and, in some cases, your existing metal. We evaluate everything during the consultation and recommend the best approach for durability and finish.
