What is included in professional jewelry cleaning?+
Service typically includes safe cleaning methods, polish where appropriate, and a setting/prong safety check before pickup.
How often should I book professional cleaning?+
For frequently worn pieces, every 6-12 months is common. We also recommend a check before major events or travel.
Can you clean delicate jewelry like pearls or fragile stones?+
Yes, with the right method. We inspect first and use gentle cleaning paths for materials that are not ultrasonic-safe.
Do you check prongs and settings during cleaning?+
Yes. Safety inspection is part of the value of in-house cleaning, especially for daily-wear rings and bracelets.
Can polishing remove all scratches?+
Light surface wear can often be improved. Deep wear may need additional refinishing, which we confirm before service.
Is jewelry cleaning available as Same Day/Next Day service?+
Most cleaning and polishing requests follow Same Day/Next Day service unless structural repairs are discovered during inspection.
Will my repair stay in-house?+
Yes. Your piece is handled by our Pasadena in-house team from intake through final checks, instead of being shipped out to an unknown repair counter.
Will I approve the repair before work starts?+
Yes. We review the condition, repair path, pricing, and pickup timing first. If inspection changes the scope, we pause and get approval before continuing.
How do you protect my item before pickup?+
We document the intake, inspect weak points, complete the approved work, and run final function, fit, or finish checks before pickup.
Is there a warranty on repair workmanship?+
Yes. Repair workmanship is backed by a 90-day workmanship warranty for the specific work performed, excluding new damage, wear, misuse, or unrelated issues.
How often should I have my jewelry professionally cleaned?+
For everyday rings and bracelets, a professional clean and inspection every 6–12 months is a good rule of thumb. We will also check prongs and settings during the visit.
