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Susie’s Jewelry RepairMaster Craftsmanship Est. 1984

FAQ

Answers before you hand over a meaningful piece.

Clear guidance on timing, approvals, and in-house repair so you know what to expect before you visit.

Find your answer

Quick answer

Do you repair jewelry and watches in-house?

Yes. All service is performed in-house, so your piece stays under our care from drop-off through final checks.

Quick answer

How long does a typical repair take?

Most services follow Same Day/Next Day service. If parts or structural work are needed, we confirm timing before work begins.

Quick answer

Can I get pricing before I visit?

Yes. Use Fast Quote to get a transparent starting range, then we confirm final scope and pricing after inspection.

Do you repair jewelry and watches in-house?+

Yes. All service is performed in-house, so your piece stays under our care from drop-off through final checks.

How long does a typical repair take?+

Most services follow Same Day/Next Day service. If parts or structural work are needed, we confirm timing before work begins.

Can I get pricing before I visit?+

Yes. Use Fast Quote to get a transparent starting range, then we confirm final scope and pricing after inspection.

Do I need an appointment?+

Walk-ins are welcome. You can also reserve a free 15-minute assessment if you prefer a scheduled time.

Will you contact me before additional work?+

Yes. If the repair scope changes after inspection, we pause and get approval first.

Do you work on heirloom or sentimental pieces?+

Yes. We frequently service heirloom items and explain handling, risk points, and finishing steps before we proceed.

Can you size rings with stones?+

Often, yes. We inspect settings before and after sizing and recommend reinforcement if needed.

How quickly do you respond to online forms?+

We typically reply within 1 business day for quote, booking, and contact submissions.

Still need help?

Call us at (281) 991-6500 or send a message and we’ll guide you to the best next step.