How do you decide what to restore vs preserve on heirlooms?+
We prioritize structural safety first, then preserve design character whenever possible. We explain tradeoffs before service.
Can you restore worn prongs and shanks without changing the look?+
Often, yes. We reinforce weak points with the goal of keeping the piece visually faithful to the original style.
Do you keep vintage patina or polish it out?+
That choice is yours. We review finish options so you can choose preservation or refinishing before work begins.
Can you reset original heirloom stones?+
Yes. We assess stone and setting condition, then confirm the safest reset approach in-house.
What if my heirloom is too fragile for daily wear?+
We can recommend stabilization, occasional-wear options, or redesign paths to protect sentimental value.
Do you document condition before restoration?+
Yes. Intake notes and condition review help align expectations before restoration begins.
Will my repair stay in-house?+
Yes. Your piece is handled by our Pasadena in-house team from intake through final checks, instead of being shipped out to an unknown repair counter.
Will I approve the repair before work starts?+
Yes. We review the condition, repair path, pricing, and pickup timing first. If inspection changes the scope, we pause and get approval before continuing.
Is there a warranty on repair workmanship?+
Yes. Repair workmanship is backed by a 90-day workmanship warranty for the specific work performed, excluding new damage, wear, misuse, or unrelated issues.
Will you preserve the original look of my heirloom?+
Yes. Our goal is to strengthen and restore while keeping the original character. We explain any tradeoffs before you approve work.
Can you repair antique or fragile pieces?+
Often, yes. We inspect the piece, identify weak points, and recommend the safest repair plan for long-term wear.
